"I also sent to Hoover the text of my complaint and stated that I would not stop until Hoover had lost 1000 times the money that I lost on the broken vacuum. Hoover customer service called me and said that there was nothing that they could do.

I suggested that the agent pass my complaint up to her supervisors, which she did, and then told me that they would replace the vacuum with a new one but without warranty since I did not have the original sales receipt. Well, hopefully the warranty will not be needed. I have only 2 years left on the original warranty and the new vacuum will probably last that long. I cannot recommend Hoover, but I can say that "persistence furthers" (from the I-Ching).

Don't quit with them, be calm and assertive. Make your case clearly. They seem to have employees with some authority who will respond positively to this approach.

Thank You Pissed Consumer!! Elia" Source: https://hoover.pissedconsumer.com/hoover-will-not-honor-its-warranty-201711201134307.html

Reason of review: Good quality.

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